Thank you for shopping with Elysia. We aim to provide you with a seamless and enjoyable shopping experience. We strive to process and deliver your order with utmost care and efficiency. Please review our shipping and delivery policy for important details regarding your purchase. This Shipping Policy explains how and when your orders will be delivered.

1. Order Processing Time

• All orders are processed within 1–2 business days after successful payment.
• Orders placed on weekends or holidays will be processed on the next working day.
During festive seasons or sale periods, processing may take slightly longer.

2. Shipping Timeline

Delivery time depends on your location and courier partners:

• Metro Cities: 3–5 business days
• Other Cities: 5–7 business days
• Remote Locations: 7–10 business days
Please note: Delivery delays may occur due to weather, logistics issues, or unforeseen circumstances.

3. Shipping Charges

• Shipping charges (if applicable) will be shown at checkout before payment.
• Free shipping may be offered during special promotions or when minimum order value is met.

4. Order Tracking

• Once your order is shipped, you will receive a tracking link via SMS/Email/WhatsApp.
• You can track your order in real-time using the tracking ID provided.

5. Shipping Partners

We work with trusted and verified courier partners to ensure safe and timely delivery.

Deliveries may be handled by multiple logistics providers depending on your location.

6. Delivery Attempts

• The courier partner will attempt delivery 2–3 times.
• If you are unavailable or unreachable, the package may be returned to us.
Re-shipping charges will apply for orders that return due to customer unavailability.

7. Incorrect Address / Wrong Details

Elysia is not responsible for delays or non-delivery caused by:
• Incorrect shipping address
• Wrong phone number
• Incomplete information
Please double-check your details before confirming your order.

8. Damaged / Open Package Delivery

If your package appears damaged or tampered with:
• Do not accept the parcel
• Take photos/videos and inform us immediately at Elysia
Email: elysia.inquiry@gmail.com or +91 95107 86485
• We will assist you with a replacement or resolution after verification
An unboxing video is mandatory for claims.

9. Contact Us

For any shipping-related queries or support, reach us at:

Elysia
Email: elysia.inquiry@gmail.com
Phone: +91 95107 86485
Address:Vadodara, Gujarat